Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location. You will receive a tracking number via email as soon as your order is on its way.
Do you ship internationally?
Yes, we ship to many countries worldwide. Available shipping options and estimated delivery times will be displayed at checkout.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information. You can also visit our Track Order page to check the status of your order.
Returns & Refunds
What is your return policy?
We want you to feel confident shopping with Kynvale. If you're not completely satisfied with your purchase, you may request a return within 60 days of delivery, subject to our return policy guidelines.
How do I start a return?
Simply contact our support team at Support@kynvale.com with your order number and a brief explanation of your request. We'll guide you through the return process and provide any necessary instructions.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider.
Product Information
Who is the Tee Popper designed for?
The Tee Popper is designed for baseball and softball players looking to improve the efficiency and consistency of their training. It is suitable for athletes of various ages and skill levels.
Is the Tee Popper easy to set up?
Yes. The Tee Popper is designed for quick and straightforward setup, allowing players to spend more time practicing and less time preparing equipment.
Can coaches use the Tee Popper for team training?
Absolutely. The Tee Popper is a valuable training tool for individual athletes, coaches, teams, and training facilities.
Customer Support
How can I contact Kynvale?
You can reach our support team anytime at Support@kynvale.com.
What are your customer support hours?
Our support team is available Monday through Friday from 11:00 AM to 7:00 PM (PST).
How quickly can I expect a response?
We aim to respond to all customer inquiries within 24–48 business hours, excluding weekends and holidays. During business hours, our team works diligently to provide timely and helpful assistance.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible at Support@kynvale.com with your order number and photos of the issue. We'll review the situation and work quickly to make it right.
Still Have Questions?
If you can't find the answer you're looking for, we're here to help.
Email: Support@kynvale.com
Business Hours: Monday–Friday, 11:00 AM–7:00 PM (PST)